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Last updated: April 2026
Your satisfaction and trust are as important as the purity of our ghee.
Once your return is processed and inspected, the refund will be credited back to your original payment method within 5-7 business days.
How it works:
If you cancel your order before it has been shipped, we will initiate a full refund immediately. The amount will reflect in your account within 3-5 business days depending on your bank's processing time.
All transactions and refunds on gowraj.com are processed in Indian Rupees (INR) through our PCI-DSS-compliant payment partner, Razorpay Payment Gateway. Refunds are always credited to the original payment instrument used for the purchase — we do not issue refunds via alternative methods, cash, or store credit unless the original method is no longer available.
The actual credit timing on your statement depends on your bank or card issuer and is outside our and Razorpay's direct control. Typical bank posting time is 3–7 business days after refund initiation.
If you believe a charge on your account is incorrect, we request that you contact us at [email protected] before raising a chargeback with your bank or card network. We are committed to resolving all legitimate disputes within 7 business days.
If a chargeback is raised directly, we will cooperate in good faith with Razorpay and the acquiring bank to supply order, delivery, and communication evidence. Refunds under an active chargeback will be held until the dispute is resolved by the network, after which the refund will be processed per the final adjudication.
If a payment is deducted from your account but an order is not generated (for example, due to a network timeout on the gateway), the amount is automatically reversed by Razorpay to the original payment method within 5–7 business days. If you do not see the reversal after this period, email [email protected] with your transaction reference and we will reconcile with Razorpay on your behalf.
Have questions about an ongoing refund?